SHIPPING, RETURNS, EXCHANGE & 6-MONTH ASSURANCE POLICY
Last Updated: 2 October 2026
At Charmiq, we want your shopping experience to be simple, transparent and reliable. This policy explains our shipping, returns, exchanges, refunds, cancellations and jewellery assurance.
This policy forms part of our Terms & Conditions and should be read together with them.
Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian law.
SHIPPING
1. Where We Deliver
Charmiq currently delivers across serviceable locations in India through third-party logistics and courier partners.
International shipping is currently unavailable unless expressly offered on the Website.
Delivery availability may depend on the serviceability of your PIN code.
2. Shipping Charges
Standard shipping is FREE on all Charmiq orders within India.
Cash on Delivery (“COD”), where available, may attract a separate ₹50 COD handling charge. This is a payment-method charge and not a shipping charge.
Any applicable COD charge will be displayed before you complete your order.
3. Order Processing & Dispatch
We aim to dispatch most in-stock orders within 24 hours on business days.
However, depending on order volume, weekends, public holidays, sale periods or operational circumstances, dispatch may take up to 1–3 business days.
Orders placed on Sundays or public holidays will ordinarily begin processing on the next working day.
Made-to-order, customised, personalised or specially sourced products may require additional processing time. Where applicable, the estimated timeline will be mentioned on the product page or communicated to you.
Dispatch timelines are separate from courier delivery timelines.
4. Estimated Delivery Time
After dispatch, estimated delivery timelines are generally:
Metro cities: approximately 2–7 business days
Other serviceable locations: approximately 4–10 business days
These timelines are estimates and may vary depending on your location, courier operations and circumstances beyond our reasonable control.
Delivery may occasionally be affected by severe weather, festivals, strikes, natural disasters, government restrictions, public emergencies, courier disruptions or other circumstances outside Charmiq’s reasonable control.
Nothing in this section limits consumer rights available under applicable law in relation to qualifying delays.
5. Tracking Your Order
Once your order has been dispatched, tracking information will ordinarily be shared through email, SMS, WhatsApp or another contact method provided during checkout.
Tracking information may take some time to become active after the shipment is handed over to the courier.
6. Delivery Attempts & Failed Delivery
Our courier partners may make multiple delivery attempts depending on their operating procedures.
Please ensure that the delivery address and contact details provided while placing your order are complete and accurate.
If a shipment is returned to Charmiq because of:
- an incorrect or incomplete address supplied by the customer;
- repeated unsuccessful delivery attempts;
- the recipient being unavailable;
- refusal to accept a valid shipment; or
- another circumstance attributable to the customer,
reasonable re-shipping charges may apply if you request another delivery attempt.
This does not apply where a shipment is refused because the product delivered is visibly incorrect, damaged or otherwise legally returnable.
7-DAY EASY RETURNS
7. Return Window
We offer 7-day easy returns on eligible products.
If you change your mind about an eligible product, you may request a return within 7 calendar days from the date of delivery.
To qualify for a change-of-mind return, the product must:
- be unused and unworn;
- be in its original condition;
- have all original tags attached;
- include the original Charmiq packaging, pouch or box supplied with it;
- include all accessories supplied with the product; and
- show no signs of wear, scratches, perfume, cosmetics, alteration or damage.
Products that do not meet these conditions may not qualify for a change-of-mind return.
8. Earrings & Hygiene-Sensitive Products
For hygiene and safety reasons, earrings are not eligible for change-of-mind returns or exchanges once delivered.
However, this exclusion does not apply where earrings are:
- damaged on arrival;
- defective;
- materially different from their description;
- incorrectly supplied; or
- otherwise required to be accepted for return, replacement or refund under applicable law.
9. Products Not Eligible for Change-of-Mind Returns
Unless required otherwise under applicable law, the following are not eligible for change-of-mind returns:
- earrings and other hygiene-sensitive pierced jewellery;
- customised or personalised jewellery;
- made-to-order products expressly identified as non-returnable before purchase;
- gift cards, vouchers or coupons;
- products that have been worn or used;
- products altered or repaired after delivery;
- products returned without essential original packaging or components; and
- products damaged after delivery through misuse or improper handling.
Sale and Promotional Products
Products purchased during a sale or using a promotional offer are eligible for the same 7-day return policy unless the relevant product or promotion is clearly marked “Final Sale” before purchase.
A Final Sale designation does not affect rights available for defective, damaged, incorrect, misdescribed or otherwise legally returnable products.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
10. Reporting an Issue
If you receive a product that is:
- damaged;
- defective;
- materially different from its advertised description;
- incorrect;
- missing a material component; or
- otherwise not in accordance with your order,
please contact Charmiq as soon as reasonably possible.
For faster resolution, we recommend notifying us within 48 hours of delivery.
The 48-hour period is intended to help us investigate courier and transit-related claims efficiently and does not extinguish statutory consumer rights where applicable.
11. Photographs & Unboxing Evidence
To help us investigate a damaged, incorrect or incomplete shipment, we may reasonably request:
- photographs of the product;
- photographs of the outer packaging;
- photographs of the shipping label;
- photographs of any visible damage; or
- an unboxing video, where available.
We strongly recommend recording an unboxing video for high-value or visibly damaged packages.
An unboxing video is helpful but is not an absolute condition for exercising statutory consumer rights.
Charmiq will assess claims reasonably based on the available evidence.
HOW TO REQUEST A RETURN OR EXCHANGE
12. Starting a Return
To request a return or exchange, contact us within the applicable return period at:
Email: support@charmiqjewellery.com
WhatsApp: +91 9082501985
Please provide:
- your name;
- order number;
- product you wish to return;
- reason for return; and
- photographs where relevant.
Our customer support team will ordinarily respond within 24–48 business hours with further instructions.
Please do not send products directly to our registered office without receiving return instructions from Charmiq.
You may also initiate return request through the dashboard in your account section.
REVERSE PICKUP & RETURN SHIPPING
13. Damaged, Defective or Incorrect Products
Where an eligible return results from a product being damaged, defective, materially misdescribed or incorrectly supplied by Charmiq, we will arrange reverse pickup where serviceable or reimburse reasonable approved return-shipping costs.
You will not be charged return shipping for an accepted claim arising from an error attributable to Charmiq.
14. Change-of-Mind Returns
For eligible change-of-mind returns, Charmiq may arrange reverse pickup where available.
A reasonable reverse-logistics charge may be deducted from the refund where this charge has been clearly disclosed to you before the return is confirmed.
Alternatively, we may ask you to securely ship the product to the return address communicated by our support team.
Original standard delivery was free and will not be deducted from your refund.
EXCHANGES
15. Exchange Requests
Eligible products may be exchanged within the same 7-day return window, subject to availability.
If the requested replacement product is unavailable, you may choose another eligible product, store credit or a refund where applicable.
Where the replacement product has a higher price, you will be required to pay the difference.
Where it has a lower price, the applicable difference will be refunded or credited in accordance with the option agreed with you.
Earrings remain subject to the hygiene restrictions described above.
REFUNDS
16. Inspection
Returned products will be inspected after they are received by Charmiq.
For change-of-mind returns, the product must satisfy the eligibility conditions set out in this policy.
We will not reject a valid statutory claim merely because the product does not satisfy a condition applicable only to voluntary change-of-mind returns.
17. Refund Method
For eligible prepaid orders, refunds will ordinarily be issued to the original payment method.
For eligible Cash on Delivery orders, refunds may be processed through bank transfer, UPI or another reasonable method agreed with the customer.
We may request the information reasonably necessary to process a COD refund.
18. Refund Timeline
Once an eligible return has been received, inspected and approved, Charmiq will ordinarily initiate the refund within 7–10 business days.
Banks, card networks, UPI providers and payment gateways may require additional time to credit the amount after Charmiq initiates the refund.
6-MONTH CHARMIQ PLATING ASSURANCE
19. What the Assurance Means
Where a product is displayed on the Website as carrying the “6-Month Charmiq Plating Assurance”, Charmiq provides limited assurance against abnormal or premature plating deterioration or tarnishing arising during normal use and despite reasonable care for a period of six months from the date of delivery.
The assurance applies only to products expressly sold with this benefit.
Anti-tarnish jewellery is designed to provide improved resistance to tarnishing compared with ordinary fashion jewellery. It does not mean that jewellery can never tarnish or that its appearance will remain permanently unchanged.
20. What the 6-Month Assurance Covers
Subject to inspection, the assurance may apply where a covered product experiences:
- abnormal or premature plating failure;
- significant unexplained discolouration under normal use; or
- a manufacturing-related finish defect,
within six months from delivery.
Where an eligible claim is accepted, Charmiq may, depending on the circumstances and product availability:
- repair the product where practical;
- replace the product with the same or a comparable product; or
- provide an appropriate store credit or other remedy.
Nothing in this assurance limits remedies available under applicable law.
21. What the Assurance Does Not Cover
The 6-Month Plating Assurance does not ordinarily cover deterioration or damage resulting from:
- scratches or normal surface wear;
- accidental damage;
- impact, pulling or breakage;
- misuse or improper handling;
- improper storage;
- alteration or third-party repair;
- repeated or prolonged exposure to water;
- swimming pools or chlorine;
- sea water;
- perfumes;
- lotions or cosmetics;
- sanitisers;
- cleaning agents or other chemicals;
- excessive friction;
- failure to follow reasonable jewellery-care instructions; or
- loss of the product.
Individual skin chemistry and environmental conditions can also affect fashion jewellery over time.
These exclusions do not override rights available in relation to genuine manufacturing defects or otherwise under applicable law.
JEWELLERY CARE
22. Keeping Your Charmiq Jewellery Looking Its Best
Charmiq jewellery is designed for everyday styling, but reasonable care helps preserve its finish.
We recommend:
- keeping jewellery dry when reasonably possible;
- avoiding prolonged or repeated exposure to water;
- removing jewellery before swimming or bathing;
- avoiding direct contact with perfume, sanitiser, lotions and harsh chemicals;
- avoiding excessive friction or impact;
- wiping jewellery gently with a soft, dry cloth after use; and
- storing pieces separately in the pouch, box or a dry jewellery container.
Where a product is described as water-resistant or sweat-resistant, this means that the product is designed to tolerate reasonable incidental exposure. It does not mean the product is permanently waterproof or immune to deterioration from repeated or prolonged exposure.
CANCELLATIONS
23. Cancelling an Order
You may request cancellation before an order has been processed for dispatch.
We recommend contacting us as soon as possible after placing your order.
Once an order has been dispatched, it cannot ordinarily be cancelled and must instead be handled in accordance with the applicable return provisions after delivery.
Customised, personalised or made-to-order products cannot ordinarily be cancelled once production has commenced.
Where Charmiq cancels a prepaid order, the amount collected for the cancelled product will be refunded to the original payment method.
CONTACT & GRIEVANCE REDRESSAL
24. Customer Support
For shipping, return, exchange, refund or assurance-related queries:
Charmiq Fashion LLP
A 321, Mastermind IV, Royal Palms
Goregaon (East), Mumbai – 400065
Maharashtra, India
Customer Support: +91 9082501985
Email: support@charmiqjewellery.com
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
25. Grievance Officer
If your concern is not satisfactorily resolved through customer support, you may contact:
Grievance Officer: Amit Mishra
Email: escalations@charmiqjewellery.com
Charmiq Fashion LLP
A 321, Mastermind IV, Royal Palms
Goregaon (East), Mumbai – 400065
Maharashtra, India
Consumer grievances will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable law.
POLICY CHANGES
26. Changes to This Policy
Charmiq may update this policy from time to time to reflect changes to our business, services or applicable law.
The updated version will be published on this page with a revised “Last Updated” date.
Changes will ordinarily apply prospectively. The return, shipping and assurance conditions applicable to an accepted order will generally be those in effect when the order was placed, unless a change is required by law or is more favourable to the customer.
Charmiq Fashion LLP
GSTIN: 27AAUFC3586D1Z3
Mumbai, Maharashtra, India