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Shipping, Returns & Exchange Policy

Shipping, Returns & Exchange Policy

At Charmiq, we’re committed to ensuring a smooth, reliable, and customer-friendly shopping experience. Please review the following policies carefully before placing your order.

🚚 Shipping Policy

1. Shipping Locations

We ship across all locations in India via trusted delivery partners. International shipping is currently unavailable.

2. Order Processing Time

  • Orders are processed and shipped within 1–3 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Made-to-order items may take longer, as mentioned on the product page.

3. Delivery Time

  • Metro Cities: 2–7 business days

  • Non-Metro Areas: 4–10 business days
    (Delays may occur due to weather, festivals, or courier issues.)

4. Shipping Charges

  • Prepaid Orders: Free shipping on orders above ₹499

  • Orders below ₹499: ₹40 shipping fee

  • Cash on Delivery (COD): ₹50 COD charge

5. Tracking Your Order

You will receive a tracking link via email/SMS/WhatsApp once the order is shipped.

6. Delivery Attempts

  • Couriers attempt delivery up to 3 times.

  • If undelivered, the product may be returned to us, and re-shipping charges may apply.

🔁 Returns & Exchange Policy

We want you to love what you ordered. If there’s an issue, we’ll make it right.

1. Eligibility for Returns/Exchanges

  • Accepted only for damaged, defective, or incorrect items.

  • Must be reported within 2 days of delivery.

  • Items must be unused, in original condition, with tags and packaging intact.

  • Original invoice must be provided.

  • We may also request a video proof of the unboxing if required.

Note: Due to hygiene reasons, earrings are non-returnable, unless damaged or wrongly delivered.

2. Non-Returnable Items

  • Earrings (unless damaged)

  • Customized/made-to-order products

  • Items on sale or clearance

  • Gift cards or coupons

3. How to Request a Return or Exchange

  1. Contact us at support@charmiqjewellery.com or WhatsApp +91 9082501985 within 2 days of receiving your order.

  2. Mention your order number and share clear photos of the item and packaging.

  3. We’ll respond within 24–48 hours with approval or further instructions.

  4. Once approved:

    • For damaged/incorrect products: we’ll arrange pickup or reimburse return shipping.

    • For other cases: the customer is responsible for shipping the item back.

4. Refunds

  • Refunds/store credits are issued after inspection of the returned item.

  • Refund if applicable will be issued to the original source of payment in case of prepaid orders and to the specified bank account in case of COD orders.
  • All eligible refunds will be processed within 7-10 business days

❌ Cancellation Policy

  • Orders can be cancelled within 2 hours of placement, unless already processed or shipped.

  • No cancellations allowed for sale or customized items.

📦 Contact Us

For support, returns, or shipping-related queries, contact us at:
📧 Email: support@charmiqjewellery.com
📱 WhatsApp: +91 9082501985
📍 Address: Charmiq Fashion LLP, A 321, Mastermind IV, Royal Palms, Goregaon (East), Mumbai – 400065.

Disclaimer: Charmiq reserves the right to update or change this policy at any time. Please refer to this page for the latest version.